Our product www.immicompliance.com is hosted on cloud. It is available as a SaaS subscription.
It is currently available as multi-tenant SaaS environment with option to white label it and also with option to be in dedicated environment. Our up-time SLA is over 99%, we utilize Amazon AWS servers, and infrastructure. Though we are up almost 100% time, we may have situations where maintenance may cause some downtime. All our services are scalable without intervention, with AWS infrastructure.
We use inbuilt Amazon AWS security features, on top of that our SSL encryption keys, auto log off, and screen time outs. We are as secure as Amazon infrastructure can be. We will notify you of the subpoena and communicate and provide access in accordance with government requirements for such requests with notification to you. We can also build a routine for you to communicate directly with government agency for such requests and take the appropriate action as required.
Currently our application, databases and storage are all on AWS Western and Eastern regions, with multiple backups at Amazon's geographically separated data centers. Our application's superior performance is assured with Amazon's infrastructure and our high-performance modularized code.
We currently use Amazon S3 for data storage. Also working towards integrating faster storage service (wasabi) than S3 to enable our clients utilize more storage at up to 6 times faster speed than on Amazon S3. We however have option for our clients to choose where they want to store the data and can provide the SLAs for such service and related pricing. Amazon S3 is expensive compared to proposed future data storage (wasabi). Data volume is no concern, but the associated cost on S3 vs wasabi is. Currently based on the per user pricing provided, the storage limit is 25 GB / user if the storage is hosted at Amazon S3, and 150 GB/ user if the storage is hosted at wasabi.
The system is auto scalable with incoming user load, there is no limit on how many concurrent users can access the system. The system is designed to scale up automatically as load increases. Entire system is hosted on Amazon's elastic infrastructure with secure, reliable and high-performance user experience.
The application is designed for data accuracy and is a highly complex system, we do not currently have mobile app for iOS or Android. However, the web application is mobile optimized and has same robust security protocols if accessed from a mobile device (iOS or Android), mobile optimized web version provides almost all features that web app provides.
www.immicompliance.com is hosted on Amazon infrastructure with backups held at different regions for disaster recovery and redundancy. Backup locations are all over the world where Amazon's data centers are. Multi region backups and disaster recovery capabilities are equally available in S3/wasabi data storage option as well.
We do provide data migration services along with data cleansing. Accurate data migration is possible if the vendor from whom we are migrating from, provides the data headers accurately. If data headers are missing for certain data elements, we have to rely on your interpretation or our assessment of data element referenced. This may cause confusion and incorrect data. The process of data migration starts with a sample of data from your existing vendor for all the data types, case types you have. Once we have data from vendor, and your confirmation on data contents, we gather all cleansing needs, and other requirements you have, before we map it to our system. There may be more than one iteration of data mapping and cleansing based on the data that vendor provides, before we get your approval on mapped data. Once the sample data mapping in our system is ratified by your team, we can import data regardless of number of tenants and client users in bulk or in required chunks. Yes, we do provide project manager to co-ordinate the effort with your team. Depending on the data quality of the vendor we are migrating from it can take from 4 weeks to 12 weeks. If data headers are well defined, we can complete data migration is much less time, in couple weeks. Costs are based on the time spent on the data migration effort. We have seen vendors without data headers and vendors where everything lined up perfectly with data elements. We can provide fixed cost or hourly cost based on the effort required and the vendor we need to migrate from.
We do intend to provide the APIs to our clients and vendors, but currently have not exposed our APIs to other vendors or clients. We can provide the API for specific functions you need.
Yes. We provide two ways to have external users interact with our system. 1. Standard Client portal 2. Advanced Client portals. Standard Client Portal allows external user to complete the single case questionnaire and upload the case related documents. Advanced Client Portal has all the extensive feature set including case status visibility, appointments, questionnaires, employee management, LCA management, multiple cases, documents upload/download for case or contact from multiple cases or contacts, chat and more. All of the activity from either standard or advanced portal can be configured to be visible on attorney/firm dashboard with notifications, as the external users update questionnaires and/or upload documents.
We have simple/quick reports and also extensive custom reporting capabilities. Simple/Quick reports: Drop downs to generate your reports by user/case/and several other paraments. Extensive Custom reports: Create your own custom reports by selecting data elements and drag and drop to report designer and save the reports with your own custom names. Use such custom reports in future for different dates or clients. We can further extend the capability to add more custom reporting for your specific needs if required